Due to the nature of these products, all sales are final. Should you notice a major defect on your model prior to opening, contact me at email@example.com and I will work to resolve the issue. Keep your toy in its sealed bag - you may be eligible for a return & refund. I will not honor refunds due to incorrect size, firmness, color, or model ordered. Partial or complete refunds may be offered due to issues on my end.
All products are made entirely with platinum-cured silicone and colored using cosmetic-grade silicone pigments and mica powders. Molds are made from 3D-printed masters smoothed to the best of my abilities. It is possible to find traces of printer texture or other textures from the master model. These textures are very shallow and shouldn't be an issue.
Everything I sell here is lovingly made by hand. As a result of my un-automated manufacturing process, small surface irregularities are possible, including bumps, pimples, nicks, freckles, and texture patches. If something like a tiny nick or freckle appears in a toy I will note it in the description. I do my best to keep models consistent, but perfection can never be guaranteed. Major defects will be noted in the description and marked as FLOP. Flopped toys are safe for use but may have cosmetic flaws or require a bit of extra attention during cleaning. I do not sell models I deem unsafe for use.
I prepare my products in a no-cat zone, but we do live with cats, and as cat owners know, cat hair can get in everything. I thoroughly wash all products and remove debris before bagging but it is possible a stray hair may make it in. If you are concerned about allergies it would be best to avoid purchasing from the shop. Either way, it's a good idea to wash your new toy before using.
All customs include one free repour. If I am unable to complete your order for any reason, you will receive a full refund. Swatches and progress photos will be provided. Custom flops and rejected pours will be resold as premades. Cancelation of custom orders before pouring has begun are subject to a 20% fee. Orders that have already been poured cannot be cancelled.
If you order an inventory toy with your Made-to-Order or custom, the toy will be shipped together with the custom item once it has been finished. If you'd like that toy sooner, please make a separate order.
If you have questions or concerns feel free to reach out to me through the site's messaging system or shoot me an email at firstname.lastname@example.org.