Due to the nature of our products, all sales are final. Should you notice a major defect on your model prior to opening, contact us at firstname.lastname@example.org and we will work to resolve the issue. We will not honor refunds due to incorrect size, firmness, color, or model ordered. Partial or complete refunds may be offered due to issues on our end.
Our products are made entirely with platinum-cured silicone and colored using cosmetic-grade silicone pigments and mica powders. Our molds are made from 3D-printed masters smoothed to the best of our abilities. Due to our current post-processing methods, it is possible to find traces of printer texture or other textures from the master model. These textures are very shallow and shouldn't be an issue, but if you are particularly sensitive, it might be best to wait for later drops - we are always experimenting to find the best production methods.
Our products are lovingly made by hand. As a result of our un-automated manufacturing process, small surface irregularities are possible, including bumps, pimples, nicks, and texture patches. We do our best to keep models consistent, but perfection can never be guaranteed. Major defects will be noted in the description and marked as FLOP. We do not sell models we deem unsafe for use.
We prepare our products in a no-cat zone, but we do live with cats, and as cat owners know, cat hair can get in everything. We thoroughly wash our products and remove debris before bagging but it is possible a stray hair may make it in. If you are concerned about allergies it would be best to avoid purchasing from our shop.
All customs include one free repour. If we are unable to complete your order for any reason, you will receive a full refund. Swatches and progress photos will be provided. Custom flops and rejected pours will be resold as premades. Cancelation of custom orders are subject to a 20% restocking fee.